Product Quality & Assurance:

• Products are handcrafted by skilled artisans in rural India, making each item unique.
• Embrace the imperfections and irregularities of handloom products, as they reflect the beauty of handcrafted art.
• Rest assured that we stand by the quality of our products and offer exchange, return, and refund options for eligible product categories if you are not completely satisfied.
• These policies apply only to online orders placed through our official website, with some products not eligible for exchange or return.
• Join our community of satisfied customers and experience the charm of handcrafted products.

Shipping Policy:

• Estimated dispatch time: 3-4 days for most products (may vary for hand-painted/hand-dyed items).
• Delivery time: 5-7 business days from dispatch via trusted courier partners like Delhivery, DTDC, Blue Dart.
• We do not offer expedited services at this time, but will notify customers if we introduce it in the future.

Cancellation Policy:

• Prepaid orders (domestic and international) cannot be canceled.
• Postpaid orders can be canceled only while in processing status; cancellations are not allowed once the order is shipped.
• For postpaid cancellations, contact us at info@trendinneed.com or WhatsApp on +91 9511675301.
• Customers must review and accept the cancellation policy before purchasing.

Return & Exchange Policy:

• Returns are accepted only for damaged, defective, or incorrect products.
• We do not accept returns/exchanges unless a mistake was made on our part.
• Handcrafted products may have slight design or color variations, which are not grounds for return/exchange.
• To initiate a return, contact our support team within 2 days of receiving the product via WhatsApp (+91 9511675301) or email (info@trendinneed.com) by sharing the image and video of the product received.
• Once return approved, our team will arrange a return pickup within 3 business days.
• Ensure the product is in its original condition, unused, with all tags and packaging intact.
• Capture a picture/video of the product while handing it over to the courier and get a return pickup receipt.
• False or baseless complaints will not be eligible for return or replacement.

Refund Process & Timeline:

• For Cash on Delivery (COD) orders, refunds will be processed to the customer’s bank account within 24-48 hours after the return product is delivered back to us.
• Prepaid order refunds will be processed within 2 business days and may take 7-10 business days to reflect in your account.
• If a refund is delayed beyond 15 days, customers are encouraged to raise a chargeback with their bank.
• Non-refundable charges: COD fees and original shipping costs unless the error was on our part or the product was defective.
• Refund with a Coupon Code: Any coupon code provided for return product must be used within one year from the date it is issued. After this period, the coupon will expire, and the customer can no longer redeem the amount. Trend In Need will not be responsible for any refunds or extensions.

Return Shipment:

• Trend In Need will arrange return shipment and may take 10-12 days for delivery.
• Once received, a quality check will be completed within 24-48 hours, and refunds will be processed in 15 days.
• For exchanges, the refund will be credited to the Trend In Need wallet for future use.

Colour Variations:

• Colors shown on the website represent the color family of the product, not the exact shade.
• Slight color variations due to lighting or photographic effects are not considered defects.
• Returns/exchanges for color differences will only be accepted if the wrong color was sent.

RTO (Return to Origin) Orders:

• If COD orders are refused or undelivered, COD will not be available for future orders.
• For prepaid orders, if refused or undelivered, the shipping cost will be deducted, and the refund will be issued via a coupon for future use.

Discount Offers Terms:

• Discounts apply only during the promotion period and may not include categories like Dupatta or lining materials.
• If a product is unavailable, discounts will apply based on ordered quantity, not dispatched quantity.
• If products are returned, discounts will be adjusted based on the number of accepted products, not the original quantity ordered.
• Trend In Need reserves the right to change or stop discounts at any time without prior notice.

Jurisdiction:

• Any disputes will be subject to the exclusive jurisdiction of courts and authorities in Mumbai.